Shipping Policy — HIDORE INTERSOLE

Last Updated: September 2026

At HIDORE INTERSOLE, we are committed to delivering your order safely, quickly, and reliably across Pakistan. Please read the following shipping information before placing your order.

1. Delivery Coverage

We currently deliver orders across Pakistan, including major cities and most remote areas serviced by our courier partners.

2. Order Processing

• Orders are processed after confirmation.
• Our team may contact you by phone to confirm your order details.
• Orders are generally dispatched within 1–2 working days after confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

Estimated delivery time is generally:

3–5 working days after order confirmation.

Delivery times may vary depending on your city, location, weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any promotional free-shipping offer will be subject to the terms and conditions mentioned with that offer.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations across Pakistan.

For COD orders, our team may contact you to confirm the order before dispatch.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.

You can use the provided tracking information to check the status of your shipment.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that the phone number and delivery address provided at checkout are correct and that someone is available to receive the parcel.

If the parcel cannot be delivered because of an incorrect address, unavailable recipient, or refusal to receive the order, additional arrangements or charges may apply.

8. Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays can occasionally occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Incorrect or incomplete address information
• Remote-area delivery
• High order volumes
• Unforeseen circumstances

We appreciate your patience in such situations.

9. Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect product, please contact HIDORE INTERSOLE Customer Support as soon as possible.

Please provide your order number and clear photographs/videos of the parcel and product so our team can review the issue and assist you according to our return/exchange policy.

10. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout.

If an order has already been dispatched and the delivery address needs to be changed, please contact us immediately. We will try to assist, but address changes cannot always be guaranteed after dispatch.

11. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

HIDORE INTERSOLE
📞 Phone: [+92 371 3748346]
📧 Email: [hidoreintersole@gmail.com]

Note: Replace the bracketed contact details with your actual business information. Also, confirm your actual delivery window and shipping charges before publishing this policy so it accurately reflects your operations.